Policies

Returns & refunds

Every dedication is a personalised, made-to-order piece, so we cannot accept a return simply because a gift was opened. Here is exactly what we do cover, and how to reach us.

The short version

Why we do not offer general returns

The moment your order is placed, the crater you chose is permanently retired from the Lunar Atlas and your name is entered in the Joshua Tree Crater Registry against it. Your certificate is then printed specifically for you. Because of that, we cannot resell, restock or reissue a completed dedication to someone else, so we do not offer refunds for a simple change of mind once an order has been printed.

That said, we stand behind the work that leaves Joshua Tree. If something is wrong because of us, the postal service, or a genuine mistake in the order, we will always make it right, at no cost to you.

What is covered

When we reprint, reship or refund

Damaged or defective on arrival

If any piece in your package arrives torn, misprinted or damaged in shipping, we will reprint and reship it at no cost. Write to us within 30 days of delivery with a photo of the item and your registry code, and a fresh copy goes out.

Wrong name or a mistake on our end

If the name, date or inscription on your certificate does not match what you submitted at checkout, that is our error to fix. Tell us within 30 days of delivery and we will correct the record in the Joshua Tree Crater Registry and reprint the certificate free of charge.

Lost in the post

If tracking shows an order has gone missing after leaving Joshua Tree, we will either reprint and reship it or refund the order in full, once the carrier confirms it as lost. Contact us with your registry code as soon as you notice.

Cancelling before it ships

Every dedication is made to order: the moment you check out, your crater is retired from the atlas and your name is entered in the registry. If you email us before your order has been printed, generally within a few hours of placing it, we will cancel it, restore the crater to the atlas, and refund you in full.

Not covered

What we cannot refund

A change of mind after an order has already been printed and shipped, since the crater has been permanently retired from the atlas and the certificate carries a name that was chosen for it.
Expecting official recognition from the International Astronomical Union. As explained on our How It Works page, a dedication is a symbolic gift recorded in our own registry, never an official IAU name, and we are always upfront about that before checkout.
Minor, natural variation in printing, paper grain or fold lines that are typical of letterpress-style card stock and not a defect.

How to request a reprint or refund

Email JTCRATERCOMPANY@GMAIL.COM with your registry code (it looks like JTCC-AB12CD and is printed on your certificate), a short description of the issue, and a photo if the item arrived damaged. We read everything that comes in and reply within one working day, desert time. Where a refund is due, it is returned to your original payment method.